FAQ
Answers for your next step.
Answers to questions about our services, fees and what to expect when you contact us.
Getting started
What matters can your team help with?
Our team assists with Landlord and Tenant Matters, Employment Standards Matters, Dispute Resolution and Small Claims Court. Once we understand your situation, we can explain how our services may apply.
Who is on the team?
Our team includes Carina Newton, Ishani Ajeesh Narayan and Marta Alonso. You can read about their backgrounds on the About the Team page. Once we know more about your matter, we can discuss who would work with you.
How do I get in touch?
Call 647-887-2222, email carina@nak.com, or use the contact page to start an email inquiry. Briefly describe the issue and include any approaching deadlines. Please do not attach confidential documents to your first message.
How soon will I hear back?
We aim to reply within two business days. If a deadline is approaching, include the date in your message so we can let you know whether we can assist in time.
Consultations and fees
What happens during a consultation?
There is no charge for the initial 45-minute consultation. We will listen to your concerns, discuss possible next steps and explain how we may be able to help.
What should I have ready?
A brief timeline of events, relevant notices or correspondence, and any hearing or response dates will help us understand the matter. We will let you know if other documents are needed and how to provide them.
How much do services cost?
Our hourly rate is $100 CAD. We may also quote a fixed fee for a clearly defined task. Disbursements, third-party fees and applicable HST are additional. See Fees & client care for more information.
Can we meet by video, phone or in person?
Video, telephone and in-person appointments are available. Office hours are Monday–Friday, 9 a.m.–5 p.m. Eastern Standard Time, with evening video appointments by arrangement. Tell us your preferred format and time, and Carina will confirm the appointment.
Working with us
Can I speak with someone in another language?
Carina has advanced oral French-language skills; Ishani is fluent in Malayalam and Tamil; and Marta is fluent in Spanish. Let us know your language preference when you contact us so we can discuss what support is available for your matter.
Where can I find forms and official information?
Our service pages link to relevant forms, legislation and official websites. You will find more starting points on the resources page. Check the current form and filing instructions before submitting anything.
Does sending an inquiry mean you represent me?
No. We first need to review your matter, complete a conflict check and agree with you on the scope and terms of representation in writing.